UX & Service Design · 10+ years
I make complicated systems simple for the people who depend on them.
See the work7 case studies · 2014 to 2026
Standardising supply chain operations for one of the world's largest cocoa producers, with optimisations and digital journeys from origin execution to customer fulfilment.
An AI personal assistant designed to feel like a human one working remotely: you call, text or email her, hand her tasks, and ask what she's noted.
Product-owning an AI-built assistant end to end: five agents doing the engineering, specs approved before code, and one document allowed to answer each question.
A companion app rewarding supervisors for daily learning and on-time safety checks. More than 90% used it every day.
A maintenance app for local franchisees running rural water schemes, logging checks by photo, voice and text from the field.
Risk maps and population-movement analytics that let agencies position resources before a storm makes landfall.
Ethnographic research across an open-pit operation, and a redesign of the way workers report near-misses.
These can be walked through in an interview or portfolio review.
I find the structure underneath messy problems, and build it into products people use and businesses can run on.